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In the case of mobile phones , the associated billing address is not necessarily the location to which emergency responders should be sent, since the device is portable. This means that locating the caller is more complicated, and there is a different set of legal and technical requirements.
To locate a mobile telephone geographically, there are two general approaches: to use some form of radiolocation from the cellular network , or to use a Global Positioning System receiver built into the phone itself. Both approaches are described by the radio resource location services protocol LCS protocol. Depending on the mobile phone hardware, one of two types of location information can be provided to the operator. However, E regulations and legal penalties have severely hampered the more widespread adoption of VoIP: VoIP is much more flexible than land line phone service, and there is no easy way to verify the physical location of a caller on a nomadic VoIP network at any given time especially in the case of wireless networks , and so many providers offered services which specifically excluded service so as to avoid the severe E non-compliance penalties.
VoIP services tried to improvise, such as routing calls to the administrative phone number of the Public Safety Answering Point, adding on software to track phone locations, etc. In response to the E challenges inherent to IP phone systems, specialized technology has been developed to locate callers in the event of an emergency.
Some of these new technologies allow the caller to be located down to the specific office on a particular floor of a building. These solutions support a wide range of organizations with IP telephony networks. This increasingly important segment in IP phone technology includes E call routing services and automated phone tracking appliances.
A dispatcher may announce the call details to field units over a two-way radio. Some systems communicate using a two-way radio system's selective calling features. CAD systems may send text messages with call-for-service details to alphanumeric pagers or wireless telephony text services like SMS.
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In the United States, and enhanced are typically funded based on state laws that impose monthly fees on local and wireless telephone customers. Depending on the location, counties and cities may also levy a fee, which may be in addition to, or in lieu of, the federal fee. The fees are collected by local telephone and wireless carriers through monthly surcharges on customer telephone bills. The collected fees are remitted to administrative bodies, which may be statewide boards, state public utility commissions, state revenue departments, or local agencies.
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Telephone companies in both the United States and Canada, including wireless carriers, may be entitled to apply for and receive reimbursements for costs of their compliance with federal and state laws requiring that their networks be compatible with and enhanced Fees vary widely by locality.
Monthly fees usually do not vary based on the customer's usage of the network, though some states do cap the number of lines subject to the fee for large multi-line businesses. These fees defray the cost of providing the technical means for connecting callers to a dispatch center; emergency services themselves are funded separately. Some US states required that all landline telephones connected to the network be able to reach , even if normal service has been disconnected as for nonpayment.
About 70 percent of calls came from cell phones in ,  and finding out where the calls came from required triangulation. A USA Today study showed that where information was compiled on the subject, many of the calls from cell phones did not include information allowing the caller to be located. Chances of getting as close as feet 30 metres were higher in areas with more towers.
But if a call was made from a large building, even that would not be enough to precisely locate the caller. New federal rules, which service providers helped with, require location information for 40 percent of calls by and 80 percent by As of , 80 percent of calls in the United States were made on cell phones, but the ability to do so by text messaging was not required. Text-to was first used in Iowa in According to the FCC, only of about call centers had the ability, up from in Certain cell phone operating systems allow users to access local emergency services by calling any country's version of This has been exploited in pranks.
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If is dialed from a commercial Voice over Internet Protocol VoIP service, depending on how the provider handles such calls, the call may not go anywhere at all, or it may go to a non-emergency number at the public safety answering point associated with the billing or service address of the caller. It may never be possible to reliably and accurately identify the location of a VoIP user, even if a GPS receiver is installed in the VoIP adapter, since such phones are normally used indoors, and thus may be unable to get a signal. In March , commercial Internet telephony provider Vonage was sued by the Texas Attorney General , who alleged that their website and other sales and service documentation did not make clear enough that Vonage's provision of service was not done in the traditional manner.
In May , the FCC issued an order requiring VoIP providers to offer service to all their subscribers within days of the order being published. In May , most VoIP users who dial are connected to a call center owned by their telephone company, or contracted by them. The operators are most often not trained emergency service providers, and are only there to do their best to connect the caller to the appropriate emergency service.
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If the call center is able to determine the location of the emergency they try to transfer the caller to the appropriate PSAP. Most often the caller ends up being directed to a PSAP in the general area of the emergency. VoIP services operating in Canada are required to provide emergency service. When a caller dials , the call is routed to the local public safety answering point.
However, if the caller is reporting an emergency in another jurisdiction, the dispatchers may or may not know how to contact the proper authorities. The publicly posted phone numbers for most police departments in the U. PSAPs can query this database to obtain emergency contact information of a PSAP in another county or state when it receives a call involving another jurisdiction.
Online access to this database is provided at no charge for authorized local and state authorities. From Wikipedia, the free encyclopedia. This article is about the North American emergency telephone number. For the Philippine emergency telephone number, see Philippines. For other uses, see disambiguation. Other number or no redirection. This section needs additional citations for verification.
Please help improve this article by adding citations to reliable sources. Unsourced material may be challenged and removed. Main article: Enhanced Main article: Computer-aided dispatch. Main article: Voice over IP. Telecommunication portal Law portal Medicine portal. The Verge. Retrieved Federal Communications Commission. Archived from the original on Retrieved 9 October